Terms & Conditions
ORDERING
We have endeavoured to make ordering the award you require as easy as possible. However, when items require engraving and you would prefer to talk to a member of our staff in more depth, please do not hesitate to call us and we will help and advise you in order to make your purchase more personal.
All sizes quoted on our website are approximate and can vary slightly. Any reference to gold or silver are for the colour only unless otherwise stated.
VAT
All prices on this website are inclusive of VAT.
DELIVERY
Our standard delivery is 5-7 working days from the date we receive the order. We offer an express service which, subject to stock, can be dispatched within 2-4 working days depending on the date the order is required. We will advise customers if any product is out of stock.
To keep delivery costs as low as possible, we use Royal Mail special delivery for small or less fragile single items, and larger orders will be sent via overnight carrier. Deliveries are not made on Sundays or Bank Holidays.
Once an order has been despatched from our premises, whilst courier services are scheduled to deliver the next working day and a tracking system is in place, we cannot be held responsible for any issues that the courier service may incur in attempting to deliver a parcel. However, our customer services department will endeavour at all times to liaise with the courier company to ascertain a delivery slot. It is always advisable to order in plenty of time for a presentation date, just in case of the rare occasion a parcel gets delayed.
We can track orders to ensure that it arrives on time and in perfect condition to our customer. For orders over £150.00 (excluding engraving charges), we will send the order free of charge. All services require a signature and we will email you the day your order is dispatched so the next day you can arrange for someone to be available to sign for the parcel.
Please remember to state when ordering the latest you need to receive your order by.
* GUARANTEE
We guarantee that for any reason you are unhappy with any trophy or award purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery. All orders should be checked within 48 hours of receiving the order.
In unforeseen circumstances where an order must be cancelled, we require notice within 24 hours of the order being confirmed. Orders cancelled after this time will incur a 20% restocking fee on item cost only. Also, if any artwork has been produced for the order a minimum charge of £35 will apply.
Unfortunately, items that have been engraved directly onto are not returnable unless the error is with us. For Bespoke and specially produced items: Upon emailed confirmation from the customer to proceed, a 50% deposit will be required for orders except for those with pre-agreed terms. Once confirmation has been received the order will be active and an invoice raised. However, in unforeseen circumstances where the order needs to be cancelled, if notification is received within 7 days and no production has been commenced, then we will agree to cancel the order without incurring any costs to the customer. For your own protection, we recommend that you use a recorded delivery service for returns. This does not affect your statutory rights as a consumer.
Should any product arrive with a defect, this should be reported to us within 72 hours to allow us to either collect the product/s and rectify the matter or send a free of charge replacement.
PRIVACY POLICY
All our customer information is kept confidential. We do not sell or share customer details with other companies, which means you will not receive unwanted mail from other sources as a result of purchasing through our business.